Returns & Exchanges
At One Click Plants, we want you to be completely satisfied with your new greenery, which is why we offer a 30-day return policy for all non-perishable items and a 14-day health guarantee on live plants. If your order arrives damaged or doesn't meet your expectations, we are committed to making it right with a replacement or full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Document Plant Health
For live plant returns, please upload a clear photo of the plant's current condition to help our horticulturists diagnose any potential issues.
Pack and Ship
Securely package your items in their original container and attach the prepaid shipping label provided via email to your package.
Receive Refund
Once our warehouse receives and inspects your return, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing